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Home / Business / Helpdesk & Remote PC / Public Folder HelpDesk for Outlook 10.0



Public Folder HelpDesk for Outlook 10.0

 Download Public Folder HelpDesk for Outlook 10.0  

Click to view Public Folder HelpDesk for Outlook 10.0 screenshot

Downloads:

94

License / Cost:

Shareware [?]  /  US $990.00

Operating Systems:

Windows 2000 Windows XP Windows 2003 Server Windows Vista

Size:

8779KB

Release Status:

update

Last Updated:

2008-09-16

Install Support:

Install and Uninstall

Additional Requirements:

Exchange Server 5.5 or later

Our Rating:

Not rated yet...

Users Rating:

not rated yet     User Reviews (0)     Write review

Feedback:

Report broken download     Report spyware [?]

Publisher's Description of Public Folder HelpDesk for Outlook 10.0

By kalmstrom.com Outlook Solutions;   All programs by this author

Public Folder HelpDesk for Outlook iconCollaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

Recent Changes: FAQ answers, e-mail history in ticket, data from customized fields can be saved to database, more notification possibilities, print multiple tickets or one ticket with all ticket history, closed ticket opens automatically if new e-mail comes in

Supported Languages: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish




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