Publisher's Description of BridgeTrak Help Desk Software 7.0 Build 167
By ScriptLogic (Pittsburgh PA Office); All programs by this author
|Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
Recent Changes: Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more
Supported Languages: English